At THORVANEXIS, we strive to ensure our customers are completely satisfied with their purchases. If, for any reason, you are not fully content with your transaction, we are here to help.
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it, with the original packaging intact.
Once we receive your item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. The credit will be processed within a certain number of days, depending on your card issuer's policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Certain types of goods are exempt from being returned, such as perishable goods, custom products, and intimate or sanitary goods.
If you have any questions regarding our refund policy, please contact our support team at [email protected]. We are here to assist you!